Frequently Asked Questions

Take the ferry from downtown Auckland to Matiatia Ferry Terminal on Waiheke Island — approximately 45 minutes. From Matiatia, it's a short taxi or rideshare to 11 Hekerua Road, Oneroa.

No — Oneroa village is approximately 15 minutes' walk. Rental cars are available from Waiheke Car Rental (waihekecarrental.co.nz) and bicycle hire from Waiheke Bike Hire (waihekebikehire.com).

Check-in is from 2:00pm. Check-out is by 10:00am. Early check-in may be available on request.

Key collection is via reception during business hours, or by lockbox for after-hours arrivals. Your lockbox code will be sent by email before arrival.

The standard minimum stay is 2 nights. During school holidays and peak season, a minimum of 5 nights applies.

Yes — booking directly through our website gives you a 10% discount. For stays of 4 or more nights, further discounts may be available. Contact us directly to discuss.

Full refund if cancelled 48 hours before check-in. 50% refund if cancelled within 12 hours of check-in. International guests — please contact us directly.

No — due to the surrounding native bush environment, we are unable to accept pets at The Canopy.

Yes — Woolworths Waiheke is at 13 Belgium Street, Ostend, approximately 10 minutes from the accommodation. There's also a supermarket near the Auckland ferry terminal to stock up before crossing.